Terms & Conditions
Deposits on Large Orders
On orders of $500.00 or more we require a 25% non-refundable deposit due when the order is placed. If the order has to be cancelled, the deposit will be returned if the plants can be sold to another customer before the end of the shipping season.
We accept personal checks, Visa, Mastercard, American Express, Discover and Paypal. Credit cards will not be charged until the order is pulled.
Cancellation of orders
Orders that are less then $500.00 can be cancelled without penalty until the order is pulled. If an order is cancelled after the order is pulled, $10.00 or a 10% restocking fee will be assessed whichever is greater. Deposits on cancelled orders of $500.00 or more will not be returned unless the plants can be sold to another customer before the end of the shipping season.
For orders shipped in the winter or Spring-Our trees are guaranteed to leaf out and grow if correctly cared for upon receipt and properly planted and maintained. We guarantee plants will be delivered in a healthy condition. Because they are living things and subject to the whims of nature and neglect, we do not guarantee against late frost damage, herbicide damage, mower or wildlife damage, drought or excessive fertilizer, etc. jujubees, mulberries, persimmons, peaches nectarines and dogwoods can sometimes delay breaking dormancy until mid summer. Trees that have been stored in our coolers can also be late to leaf out. Before contacting us, scrape the bark of the tree down low on the trunk with a fingernail or knife. If you see some green tissue just under the bark, the plant is still alive. Be patient the tree should leaf out. Please contact us immediately if plants fail to leaf out and you've already scraped the bark to examine the cambial tissue.
We do not guarantee orders shipped in the summer or fall.
If you supply us with an email when placing an order you will receive a confirmation with the approximate shipping month. Once the order is shipped you will also receive an email confirmation. Orders that are shipped by UPS will have a tracking number. You can track a package at UPS.com or USPS. com. If you have any problems with your order, please contact us at 360-985-2873 (8am-5pm Pacific time) M-F.